A Legacy of Hope, A Future of Healing: Highlights from the BHSN 2025 Impact Report
For over 150 years, Behavioral Health Services North (BHSN) has been guided by a simple, powerful truth: human connection heals. From our origins in 1874 as a community shelter in Plattsburgh to our standing today as a regional leader in mental and behavioral health, our mission remains unchanged, honoring the dignity, potential, and resilience of every person we serve.
As we look back on our 2025 Impact Report, we see far more than numbers. We see thousands of individual journeys toward recovery, stability, and hope.
Here are the key milestones and top highlights of how BHSN served our community in 2025.
2025 at a Glance: Extraordinary Reach and Growth
Through our dedicated team of 606 employees, BHSN expanded community access to vital behavioral health services across Clinton, Essex, Warren, Washington, and surrounding New York countries.
Key Performance Highlights:
13,692 Total Beneficiaries Reached: Individuals and family members directly impacted by our healthcare, residential, and social support services.
367,961 Total Services Provided: Comprehensive clinical, vocational, residential, and crisis interventions delivered throughout 2025.
312% Increase in Individuals Served: Extraordinary long-term growth achieved since earning our federal Certified Community Behavioral Health Clinic (CCBHC) designation.
30% Year –over-Year Impact Growth: Expansion in individuals served between 2023 and 2024 carrying momentum through 2025.
Defining High-Quality Integrated Care: The CCBHC Advantage
BHSN is honored to be 1 of only 25 organizations in New York State selected for the federal CCBHC model.
The CCBHC model eliminates traditional healthcare silos by integrating mental health treatment, addiction recovery, medical care coordination, and protective support services under one umbrella. Regardless of an individual's financial circumstances or ability to pay, CCBHC status ensures open-door access to top-tier care.
Key Program Highlights from 2025
Rapid Crisis Response & Stabilization
When mental health crises occur, immediate care saves lives. In 2025, BHSN stabilized 85 adults and 63 children, and opened 10 new physical crisis beds in Plattsburgh, offering a home-like soothing alternative to hospital emergency room.
Housing & Supportive Living
Housing is essential to mental wellness. Across our residential portfolio, BHSN supported 337 adults and developed 144 total housing units (including Northwoods and Homesteads on Ampersand). Most importantly, 39 individuals successfully transitioned into permanent, independent community living.
Survivor Safety & Advocacy
Our STOP Domestic & Sexual Violence program served 613 survivors, providing 7,638 individual support services and 2,557 safe bed-nights of emergency housing for 108 adults and children fleeing dangerous environments.
Youth, Families, & Outdoor Therapy
Healthy Families NY: 91% of enrolled children met or exceeded developmental milestones across 1,215 home visits.
Therapeutic Foster Care: Supported 62 foster youth and helped finalize 6 forever-home adoptions.
Adventure-Based Counseling: Engaged 183 youth in hands-on wilderness and outdoor teambuilding therapy – a 30% increase over last year.
Rehabilitation, Employment & Accountability
PROS & Employment: Delivered 18,882 rehabilitation services to 201 adults and helped 117 individuals gain and maintain meaningful employment.
The PACT Program: In an extraordinary milestone, 100% of 2025 program completers in our domestic accountability program remained free from any new legal issues.
Looking Ahead Together
As President & CEO Katherine Cook shared in her annual message, "Meaningful progress begins with listening." Our achievements in 2025 were made possible by listening to the individuals and families we serve, strengthening our systems, and leaning into our core values of Integrity and Connection.
To our compassionate staff, generous donors, visionary community partners, and the courageous individuals who trust us with their care, THANK YOU. Together, we are building a healthier, more resilient North Country and Capital Region.
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